Discreet Packaging
At Venusfun, we value your privacy, and to ensure that,
we deliver orders in generic boxes or bubble mailers
without any indicative labels to alert others.
Order Tracking
Once we ship your order, you will receive an email notification with your tracking number. Please keep in mind that it might take us up to 2 - 3 days to ship your order, depending on the day and time of your order. In the meantime, if you have any questions about your order status, please contact customer service at [email protected] and provide your order number in your correspondence.
After Sales
-
Returns & Refunds
Because of the intimate nature of the products we sell and for hygienic reasons, they are considered used once you open it. They cannot be returned unless defective or their original shipping bag/box is unopened. You can return your complete order if the shipping box/bag is unopened.
-
Missing or Lost Parcels
Please ensure you have provided us with the correct address. Your address is copied exactly as provided onto your shipping label. HotCherry is not responsible for misdirected packages resulting from incorrect information being input on the order page. We cannot change or update an address once the item is in transit.
