Company name:Venusfun

Address: Building A, Dunfa Industrial Park, Hangcheng Avenue, Gushu Village, Xixiang Town, Baoan District, Shenzhen City, Guangdong Province, China

Sales Terms

Please carefully read the terms and conditions of sale (hereinafter referred to as " the present Sales Terms and Conditions "), which contains important information about your rights and obligations of.

The sales terms and conditions apply to your access, use of and shopping on the Site of Venusfun products (as defined below).

Please confirm before issuing any Venusfun product ordering information, you have fully understood and accepted the terms and conditions of the sale, and when you issue any Venusfun product ordering information in accordance with the instructions on this website, you are deemed to have agreed to fully accept this sales and be bound by the terms and conditions.

Please read the following Venusfun terms and conditions carefully and thoroughly in its entirety before using this website.

We do not advocate the use of sex toys, so we cannot take any responsibility for the misuse and or abuse of sex toys products or anything that may cause harm to the transient or long-term harm to the user. In addition, Venusfun will not take any responsibility for the effects these sex toys products may have on you.

Information provided on this website (from time to time) may contain some errors, which may be changed or updated without prior notice to all users. Venusfun may also make improvements and/or changes in the products and/or services without prior notice to users.

All users on Venusfun agree that access to and the use of this site are subject to the following terms and conditions and other applicable laws.

Is it possible to change or cancel an order?

Yes! If you want, please contact us at [email protected] to change or cancel it. 

Ordering

In the event that a product listed on Venusfun is mistakenly listed at an incorrect prices, Venusfun reserves or cancel any orders placed for right to refuse the product listed at the incorrect price.

Given the popularity and/or supply constraints of some of the products offered on the Website, Venusfun may have to limit the number of products available for purchase. Venusfun reserves the right to change stock available for purchase at any time, even after you place an order.

Order Cancellation

"To contact our customer support team to cancel an order, please fill out the 'Contact Us'' form by clicking here or using the 'Contact Us' button below. Please make sure to include your order number and the e-mail address linked to your account.

We must advise, while we will do our best to cancel orders at customer's request, we cannot guarantee we will be able to do so if an order has already Processed. As that means your order has already processed for shipment and is boxed, awaiting collection. If an order has already been shipped from our facility, we unfortunately are not able to cancel the order."

Shipping and Handling

With most orders, they can be sent out for delivery within 48 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping.

There may be occasions when Venusfun confirms your order but subsequently learns that it cannot be supplied to you. In the event Venusfun cannot supply a product you ordered in a timely fashion, Venusfun will contact you and help to exchange the item, if there is any price difference, we will either refund it for you or ask you to pay for it; or help to cancel the order and refund the purchase cost in full.

All shipping transit times are estimated delivery time and not guaranteed. Please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached transit location or post office.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, the Black Friday and the 11/11 event please allow extra delivery time.

If the shipping address on your order is incorrect by the time the order has been shipped, please note that we cannot change the delivery address afterwards. We cannot be held responsibility for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees. Orders that are returned to us due to an incomplete or incorrect address will be refunded for the full order cost minus any shipping charges. Unfortunately, unless the order is returned back to our warehouse in an undamaged and resalable condition, we can not issue a refund. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed and will not be granted until the parcel has been delivered to our facility.

All orders reported as "delivered" by shipping companies are considered delivered. Venusfun cannot be made liable of non-delivery in this case.

All non-receipt of orders must be reported within 3 months from the date the item is shipped to you. After this time We will no longer be able to investigate and no compensation will be offered.

Customs and Taxes

When ordering from Venusfun.com, you're responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of China may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Venusfun has no control over these charges, nor can Veunsfun predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note:

1). Customs offices in some countries require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number.

2). Countries that require an identification number include: Brazil, Chile, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, Turkey and so on.

Communication

Venusfun may deliver notice to you via email, a general notice on the site, or by other reliable method to the address you have provided to Venusfun.

Venusfun seeks to protect the integrity of our website and the links placed on our website by seeking any feedback and or comments from our legal consumers. We welcome all comments to help make navigating all links, working or non-working, as easily as possible.

Term &Termination

These terms and conditions are applicable to you upon accessing the site and/or complete the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Veunsfun without notice at anytime, for any reason.