Return Policy

All items you want to return and get refund must contact us by email directly.

Notice: All returns and refunds will be processed within 3 working days in time.

3 Day Dead on Arrival (DOA) Guarantee

All items are consumable products. If there is quality issue when receiving the goods, please contact our customer service through [email protected] within 72 hours without using.

30 Day Unconditional Return Guarantee for Unopened & Unused Items

We want you to be completely satisfied with our products. If for whatever reason you do not want your item within 30 days of receiving it, we accept sending the item back to us that have not been opened or used. After receiving the item and confirm that it is in good condition, we will refund to you within 3 working days. Generally, it will take 2-7 working days to refund to the buyer's account, different payment methods will refund the arrival time differently. The return shipping fee is the customers responsibility and is non-refundable in such cases.

Items that have been opened, used, or are not in a resellable condition are not eligible for a refund.

Please follow the warranty process and contact our customer service stating:

1. The order number.

2. The item code(s) you wish to return.

3. The reason for return.

Our Customer Service will review your case and offer a return back within 24 hours.

One Year Warranty

We have certain guarantee period for our products from the date of original purchase.

---Artificial damage and problems caused by misuse are not covered by warranty.

---Any hardware cracking, modification is at your own risk, it will void warranty.

Notices:

1. If Dead on Arrival (DOA), the return shipping fee is our responsibility and you can apply to get a refund.

2. If you want to return items due to your personal reasons, the return shipping fee is the customers responsibility.