Shipping & Delivery
We are a online store that can make shipment for lots of countries and regions all over the world except some countries with logistics and policy restrictions.Our USA Warehouse ship within the Continental United States, consisting of 49 of the 50 US states (within North America) and the District of Columbia.
| Shipping Type | Estimated Shipping Time | |
|---|---|---|
| Standard logistics | Express Line Worldwild(7-15 business day) |
Freight only $5.9 Free shipping for orders over $59 |
| USPS | Only for US region(3-7 business day) |
Shipping information
- We offer free standard shipping on all orders over $59
- Orders placed Monday through Thursday are typically shipped the next business day
- Orders placed over the weekend are typically shipped on next week, except on holidays
However, carrier's delivery times may be delayed due to these holidays listed below:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
Shipping information
Once we ship your order, you will receive an email notification with your tracking number. Please keep in mind that it might take us up to 2 - 3 days to ship your order, depending on the day and time of your order. In the meantime, if you have any questions about your order status, please contact customer service at [email protected] and provide your order number in your correspondence.
-
Discreet Packaging
At Venusfun, we value your privacy, and to ensure that, we deliver orders in generic boxes or bubble mailers without any indicative labels to alert others.
-
Returns & Refunds
Because of the intimate nature of the products we sell and for hygienic reasons, they are considered used once you open it. They cannot be returned unless defective or their original shipping bag/box is unopened. You can return your complete order if the shipping box/bag is unopened.
-
Missing or Lost Parcels
Please ensure you have provided us with the correct address. Your address is copied exactly as provided onto your shipping label. HotCherry is not responsible for misdirected packages resulting from incorrect information being input on the order page. We cannot change or update an address once the item is in transit.
